Shipping & Returns Policy
Effective Date: 1 August 2026
Last Updated: 1 August 2026
Document Version: 1.0
Table of Contents
1. Introduction
2. Shipping Destinations
3. Shipping Costs
4. Order Processing
5. Delivery Address Accuracy
6. Delivery Times
7. Order Tracking
8. Inspection Upon Delivery
9. Failed Deliveries
10. Right of Withdrawal
11. Contact Before Returning
12. Return Conditions
13. Return Shipping Costs
14. Refunds
15. Damaged or Incorrect Orders
16. Exchanges
17. Cancellation Before Dispatch
18. Contact Information
1. Introduction
At Konstantinos Ar. Gerontis Jewellery, we are committed to delivering your order safely, securely and as quickly as possible.
This Shipping & Returns Policy explains how orders are processed, shipped and, where applicable, returned or refunded. It should be read together with our Terms & Conditions and Privacy Policy.
2. Shipping Destinations
We currently ship within Greece only.
We continuously review our delivery network and may expand to additional destinations in the future. Any changes will be announced on our website.
3. Shipping Costs
Our current shipping rates are:
- Standard Shipping (Greece): €5.00
- Free Standard Shipping on orders over €150.00
- Cash on Delivery (COD): surcharge €5.00
Shipping charges are displayed during checkout before your payment is completed.
Free Shipping
Orders with a total value of €150.00 or more qualify for free standard shipping within Greece.
4. Order Processing
Orders are processed during our regular business hours.
Orders are delivered through Speedex Courier.
Orders placed outside business hours, on Sundays or public holidays will be processed on the next available business day.
Before dispatch, every order is carefully inspected to ensure that the correct products are securely packaged.
Once your order has been shipped, you will receive a confirmation email containing the shipment details, where available.
5. Delivery Address Accuracy
Customers are responsible for ensuring that the delivery address and contact details provided during checkout are complete and accurate.
We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
6. Delivery Times
Estimated delivery times are:
- Mainland Greece: 1–3 business days
- Greek Islands: 2–5 business days
Delivery times are estimates only and may vary due to:
- courier operations;
- weather conditions;
- public holidays;
- remote locations;
- force majeure events.
While we work closely with our courier partner, delivery times cannot be guaranteed.
Delivery times may be longer during public holidays, promotional periods or periods of unusually high order volume.
7. Order Tracking
Where tracking information is available, customers will receive shipment details after dispatch.
Tracking updates are provided by the courier company and may not always be updated in real time.
8. Inspection Upon Delivery
Upon receiving your order, we recommend carefully inspecting both the package and its contents before disposing of any packaging materials.
If the parcel appears visibly damaged during delivery, please inform the courier where possible and contact us as soon as reasonably practicable.
If you discover any damage or discrepancy after opening the package, please notify us promptly and, where possible, provide photographs of both the product and its packaging. This will help us investigate the matter efficiently and work towards a prompt resolution.
For security reasons, certain high-value orders may require a signature upon delivery.
9. Failed Deliveries
If delivery cannot be completed because:
- the customer is unavailable;
- an incorrect address has been provided;
- delivery is refused without valid reason;
the courier may attempt another delivery or request collection from the local branch.
If an order is returned to us because it was unclaimed or repeatedly refused without valid reason, we reserve the right to:
- charge the actual shipping costs incurred;
- require advance payment for future orders;
- refuse future Cash on Delivery orders where appropriate.
Nothing in this section affects the consumer’s statutory rights under applicable law.
10. Right of Withdrawal
Consumers purchasing online have the statutory right to withdraw from their purchase within 14 calendar days from the date of receiving the goods, in accordance with applicable Greek and European consumer protection legislation.
To exercise this right, customers must notify us before the withdrawal period expires.
The returned product must be sent back without undue delay after notification.
11. Contact Before Returning
Before returning any product, please contact our customer support team.
This enables us to provide you with the appropriate return instructions and ensure that your request is processed as efficiently as possible.
Returns sent without prior communication may experience delays while the return is identified and processed.
12. Return Conditions
Returned products must:
- be unused;
- be in their original condition;
- include all original packaging;
- include the original presentation box, where applicable;
- retain all protective films, tags and security seals intact, where applicable;
- include any accompanying documentation;
- be adequately packaged for return transport.
Returns that do not meet these conditions will be assessed individually in accordance with applicable consumer protection legislation.
Products that have been damaged due to improper handling after delivery may not qualify for a full refund where permitted by law.
13. Return Shipping Costs
Unless the return results from our error, an incorrect product, a damaged product or a legally recognised lack of conformity, the customer is responsible for the direct cost of returning the product.
Customers are advised to use a secure and trackable shipping method when returning high-value items.
We are not responsible for returned products until they have been received at our business address.
14. Refunds
Once the returned product has been received and inspected, customers will be informed of the outcome.
If the return is approved:
- any refund of standard outbound delivery costs will be handled in accordance with applicable consumer protection legislation;
- refunds will be processed using the original payment method whenever possible;
- refunds will be made without undue delay and in accordance with applicable law.
Depending on your bank or payment provider, it may take several business days before the refunded amount appears in your account.
15. Damaged or Incorrect Orders
If you receive:
- a damaged product;
- an incorrect product;
- an incomplete order;
please contact us as soon as reasonably possible after delivery.
To help us resolve the issue quickly, we may ask you to provide:
- photographs of the product;
- photographs of the packaging;
- your order number;
- a brief description of the issue.
Each case is reviewed individually to ensure a fair and prompt resolution.
Where the return results from our error, an incorrect product, a damaged product or a legally recognised lack of conformity, we will provide appropriate return instructions and bear the reasonable return shipping costs.
16. Exchanges
We currently do not offer a direct product exchange service through our online store.
If you wish to receive a different product, you may return the eligible item in accordance with this Policy and place a new order separately.
This approach helps ensure accurate stock availability and faster order processing.
17. Cancellation Before Dispatch
Orders may be cancelled free of charge before they have been dispatched.
Once an order has been shipped, it can no longer be cancelled and will instead be subject to the statutory right of withdrawal and the terms set out in this Policy.
18. Contact Information
If you have any questions regarding shipping, deliveries or returns, please contact us.
Konstantinos Ar. Gerontis Jewellery
Address
Roussou Koundourou 50
72100 Agios Nikolaos
Lasithi, Crete
Greece
Telephone
+30 28410 22618
+30 69442 41700
info@kgerontis.gr
Final Notice
This Shipping & Returns Policy forms part of the legal framework governing the use of www.kgerontis.gr and should be read together with our:
- Terms & Conditions
- Privacy Policy
- Cookie Policy